AuralSolutions Privacy Policy

This privacy policy establishes the way in which AuralSolutions Global Ltd.(AuralSolutions, AuralSolutions Global or AuralSolutions Services) uses and protects any information that you give to AuralSolutions when you use this website or take advantage of the services offered.

AuralSolutions is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or any of our services, then you can be assured that it will only be used in accordance with this privacy statement.

This privacy policy may change over time by updating this page. We suggest that you visit this page frequently to make sure you agree with the changes.

We would like to remind you that by continuing to browse our website platform or benefit from any of our services, you agree to our legal notice and terms of service, privacy policy and cookie policy.

Data owner and administrator

AuralSolutions Global Ltd., Registered office in 1503 – 955 Marine Drive, West Vancouver, V7T 1A9, BC, Canada; with Business Number: 786934828.

Owner’s email address: info@aural.solutions

Because the installation of third party cookies and other tracking systems through the services used in this application cannot be technically controlled by the owner, any specific reference to cookies and tracking systems installed by third parties should be considered as indicative. For complete information, please refer to the privacy policy of the respective third party services listed in this document.

What information we collect

We may collect the following information:

• Name and surname
• Contact information, including email address, phone number, etc.
• Demographic information such as zip code and geographic location.
• Your IP address and details of your operating system, such as the name, version and browser you are using.
• Other information of statistical interest.
• To improve the quality of our service, calls and conversations may be recorded.

Treatment of the information collected.

We need this information to understand your needs and provide better service and, in particular, for the following reasons:

• Internal record keeping.
• We use the information to improve our products and services.
• On occasion, we may also use your information to contact you for market research purposes or to resolve any issues related to our website or services.
• We may contact you by e-mail.
• We may use the information to customize the website according to your interests.

Please note: We will never sell or distribute your email address or any of your information to any third party. The only people who will see your data are our team members and the provider of external services, such as domains, SSL certificates, etc. We have a strong anti-SPAM policy.

AuralSolutions is a global company with customers and partners in many countries around the world. Accordingly, the information we collect may be used, stored and processed in any country in which AuralSolutions does business. By providing the information through the website, you agree to the transfer of the information out of your country to any country.

AuralSolutions may provide the information it has collected about you on the website if required to do so by law or when necessary to protect the rights of AuralSolutions or its employees.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Although no system is perfect, we strive to improve security at the highest possible level.

How we use cookies

A “cookie” is a small text file of up to 4Kb for which you request permission to be placed on your computer’s storage system. Once you agree (through your browser preferences), the file is added and the cookie helps analyze web traffic or lets you know when you have visited a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This data helps us analyze web traffic and improve our website and service to our customers. We only use this information for statistical analysis purposes.

This application uses cookies to save browsing preferences and to optimize the user’s browsing experience. These Cookies include, for example, those for language setting or for the management of first-party statistics used directly by the Site Owner.

This application also uses cookies to save the user’s session and to perform other activities that are strictly necessary for the operation of the application.

Overall, cookies help us provide a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This could prevent the full functionality of the website.

How can I manage the installation of Cookies?

In addition to what is specified in this document, the user can manage cookie preferences directly from his or her own browser and prevent, for example, third parties from installing cookies. Through the browser preferences, it is also possible to delete cookies installed in the past, including cookies that may have saved consent for the installation of cookies on this website. It is important to note that by disabling all cookies, the operation of this site may be compromised. Users can find information on how to manage cookies in their browser at the following addresses:

Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.

In the case of services provided by third parties, users may exercise their right to opt-out of tracking activity by using the information provided in the third party’s privacy policy, by clicking on the opt-out link (if provided) or by contacting the third party .

Notwithstanding the foregoing, the Owner informs that Users may use: Your online options. This service allows users to select their tracking preferences for most advertising tools. The owner recommends that users make use of this resource in addition to the information provided in this document.

Links to other websites

Our website may contain links to other sites of interest. However, once you have used these links to leave our site, you should be aware that we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Management of your personal information

At AuralSolutions Services we respect your privacy and therefore:

Under no circumstances will we sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Confidentiality Agreement

At AuralSolutions we are committed to protect the privacy and confidentiality of our clients’ information. We apply strict data privacy control measures to ensure that we do not disclose any customer information to third parties.

All customer data is stored in a secure location, and access data is stored in encrypted form to ensure confidentiality. We take our responsibility to protect our customers’ information very seriously, and have implemented robust security protocols to prevent any unauthorized access or disclosure of your information.

Thank you for visiting our website and for using our services, and thank you for your trust in our commitment to protect your privacy and confidential information.

Means of Payment

We use the following payment gateways to process your electronic payments to us and will be subject to their respective privacy policy:

• Stripe: View Stripe’s Privacy Policy
• PayPal: View PayPal Privacy Policy

Other types of cookies or third party tools that may use them.

Some of the services listed below collect statistics in aggregate form and may not require the User’s consent or may be administered directly by the Owner, as described, without the assistance of third parties.

If any services operated by a third party are listed in the tools below, they may be used to track Users’ browsing habits, in addition to the information specified here and without the Owner’s knowledge. Please refer to the privacy policy of the listed services for detailed information.

Edit your privacy preferences

When you visit our site for the first time, the cookie information bar appears at the bottom of our site with your privacy preferences and, once you click the “Accept“, disappears, but you can still edit your privacy preferences by reopening the cookies tab or from the cookies policy.

Right to be forgotten.

At any time, you have the right to review, retrieve, anonymize and/or delete, in whole or in part, the data stored on the website. Just contact us with your request.

Data correction

If you believe that any information we have about you is incorrect, incomplete or copyrighted, please contact us from our contact page. We will promptly correct any information found to be incorrect.

Date of update: 2024-03-22